Salsamatic support

Before you start

Salsamatic needs an iPhone with iOS 26 or later and a paired Apple Watch with watchOS 26 or later. Install and open the app on both devices. The first time, each app explains why it needs each permission before asking; allow Health and Motion & Fitness so sessions can be measured and saved. On the watch, choose your dance style and tap Start.

Include what happened.

Tell us which iPhone and Apple Watch you use, the app version, what you tried and what happened. You can find the version at the bottom of Settings in the iPhone app.

For a missing report, check that your watch and iPhone are nearby, and open Salsamatic on both devices. For Plus, try Restore subscription in Salsamatic’s iPhone Settings using the Apple Account that subscribed. Plus is free for 14 days from your first session, then a monthly or yearly subscription that you can cancel in your Apple Account subscriptions; song recognition needs microphone permission and audible music. Playlist export of saved songs needs Apple Music access and an Apple Music subscription, but no Salsamatic Plus subscription. For a refund, use Apple’s purchase-support page.

Please leave out Health records or other private details. We will reply to the email address you provide.

You can also email [email protected].

The form sends your message and contact details to Disco Media’s support mailbox. How support messages are handled.